Team Leader (Housing Services)
Job No:
115131
Location:
Bowral
- Are you an experienced community services leader, looking for a role with lots of variety & the opportunity to give back to your community?
- Join a leading provider of secure, sustainable housing that's is committed to responding to local needs and supporting tenants at a community level!
- Attractive salary circa $70,400 - $76,000 plus super, salary sacrificing and relocation assistance!
About the Organisation
Argyle Housing is a not-for-profit, community-based provider of secure, sustainable housing for people on low to moderate incomes. Currently serving over 4,500 tenants and 2,400 properties across NSW & the ACT, they have over 30 years experience in fostering individual and community-level growth, creating partnerships aimed at reducing disadvantage and achieving social inclusion.
Responsive to local needs, they also deliver a range of activities to help clients build social capital, reduce isolation, and teach new skills, which simultaneously provides a valuable source of information on how they can better serve these communities. This commitment to high-quality service at a community level is what sets them apart as a leading community housing provider, allowing them to actively link tenants to services and support to strengthen their overall wellbeing.
About the Opportunity
Argyle Housing is currently looking for an experienced Leader to join their Bowral, NSW office on a full-time basis. You will be leading the Operations Team, which consists of approximately 6 Tenancy Officers and Administration Officers, who manage tenancies and provide support or advice to clients presenting complex housing needs.
Reporting to the Housing Services Manager, you will be responsible for ensuring your team delivers quality tenancy management, and supporting them to build effective working relationships with tenants, working proactively to ensure the early intervention and prevention of any potential issues.
Your key responsibilities will include:
- Providing coaching and support, conducting regular performance reviews and ensuring KPIs are met;
- Ensuring your team is adequately resourced, overseeing recruitment and selection activity;
- Reviewing, managing and reporting on tenant complaints, escalating as required;
- Reporting on key performance indicators and ensuring compliance with relevant laws, regulations and legislation;
- Capturing data and providing reports on vacancy, access and demand activity; and
- Developing effective relationships with local agencies or support providers, to offer support and referrals to those in housing or personal crisis.
About You
A proactive leader with a strong community services background, you'll understand the range of social or community issues that impact social and affordable housing tenants, with community housing experience highly regarded.
You'll ideally hold a degree or certificate in social welfare, social work or similar, though this is not essential provided you can demonstrate experience managing individuals with complex issues, including Alcohol and Other Drugs (AOD), domestic violence and mental health issues.
Genuinely committed to Argyle's core values and to achieving the best possible results for each tenant, you'll inspire the same drive in your team and be able to support them to meet KPIs and agency targets.
Whilst a good result for Argyle and their tenants is based on sustained tenancies, you'll also know where to draw the line and be confident dealing with difficult situations, able to act decisively but respectfully when action is needed or a tenancy has to be terminated. You'll understand the need for proactive services and early intervention in preventing a negative outcome, mentoring your team on how to spot the early warning signs of a potential issue and supporting them to build stronger relationships with tenants.
Please note: You will need a current, valid driver's license, and hold or be willing to obtain a working with children check and criminal history check.
Why choose Argyle for your next career move
This is a rare opportunity to join an organisation that's committed to assisting their clients and their communities to achieve a better future, allowing you to finish each day knowing you've contributed to the security and well-being of those in the community who most need help.
A truly values-driven organisation, Argyle is committed to providing successful outcomes for both their tenants and their team, investing in ongoing training and development to ensure their staff have the opportunity to grow. They recognise individual achievements with regular awards and staff days, and offer fantastic opportunities to advance your career, with a genuine commitment to promoting from within.
In return for your hard work and dedication, you will be receive an attractive salary circa $70,400 - $76,000 plus super and access to attractive not-for-profit salary sacrifice options.
You'll be joining a welcoming and genuinely friendly team, with fantastic support structures in place and a great workplace culture. Relocation assistance is negotiable for the right candidate.
This is an excellent opportunity to bring your leadership skills to an organisation that puts people first, and help support some of the most vulnerable members of the community - Apply Now!